Terms of Service

Drivelo Pty Ltd | ABN 29 306 632 853 | 344 City Road, Southbank VIC 3006, Australia

Version 2.0 · Effective 5 May 2026 · Contact hello@drivelo.com.au

1. Introduction

These Platform Terms of Service ("Terms") govern your access to and use of the Drivelo website, mobile applications, booking tools, payment functionality, messaging tools, marketing pages, and related services (together, the "Platform").

The Platform is operated by Drivelo Pty Ltd ABN 29 306 632 853 of 344 City Road, Southbank VIC 3006, Australia ("Drivelo", "we", "us" or "our"). Drivelo operates nationally across all Australian states and territories.

By creating an account, accessing the Platform, browsing listings, requesting or making a Booking, listing services as an Instructor, or otherwise using any part of the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

2. Role of Drivelo

Drivelo operates an online marketplace that connects learner drivers and other customers ("Learners") with independent driving instructors ("Instructors") who lawfully provide driving lessons in their respective Australian state or territory.

Unless expressly stated otherwise on the Platform, Drivelo is not the provider of driving lessons. Driving lessons are supplied directly by independent Instructors, who are independent contractors and not employees, agents, partners or representatives of Drivelo.

Drivelo facilitates listings, Bookings, communications, payment collection and remittance, refunds administration, customer support, profile verification steps, ratings and review tools, dispute facilitation and related platform services. Drivelo is not a party to the contract for the supply of driving lessons except to the extent required by law.

3. National operation and state-based regulation

Drivelo facilitates Bookings across all Australian states and territories, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory. Driving instruction is regulated at state and territory level. Each Instructor is solely responsible for holding the licences, accreditations, registrations and approvals required by the regulator in the jurisdiction(s) in which they provide lessons, including (without limitation) Transport for NSW, Safe Transport Victoria, Queensland Department of Transport and Main Roads, the WA Department of Transport, the SA Department for Infrastructure and Transport, the Tasmanian Department of State Growth, Access Canberra and the NT Motor Vehicle Registry.

4. Eligibility

You may only use the Platform if:

you are at least 16 years old, or otherwise legally able to arrange driving lessons in your jurisdiction
you provide accurate, current and complete information
you hold any learner permit, licence, accreditation, Working with Children Check, Blue Card, Ochre Card, Working with Vulnerable People registration or other authority required by law for any lesson you book, attend or provide
you have legal capacity to enter into a binding contract
you comply with these Terms, all Drivelo policies and all applicable Australian laws.

If an account is created for a Learner under 18 by a parent, guardian or other authorised person, that adult is responsible for ensuring the Learner complies with these Terms and all related policies.

5. Accounts

You may need to create an account to use some or all Platform features. You must:

keep login credentials confidential and secure
not share, sell or transfer your account
keep your information accurate and up to date
notify Drivelo immediately at support@drivelo.com.au if you suspect unauthorised access
only use the Platform for its intended purpose.

Drivelo may, acting reasonably, suspend, restrict or terminate accounts where there are grounds to suspect fraud, misuse, unlawful conduct, safety risks, false or misleading information, regulatory non-compliance, or breach of these Terms or any related Drivelo policy.

6. Bookings

Bookings made through the Platform are requests for services from independent Instructors. A Booking is only confirmed when accepted and processed through the Platform's booking flow and the applicable payment authorisation has been successfully completed.

Learners are responsible for attending on time, providing correct pickup details, complying with all lawful directions of the Instructor, and meeting any state-based learner permit, supervisor or vehicle requirements.

Instructors are responsible for delivering Bookings professionally, lawfully, and in accordance with applicable licensing, registration, insurance, vehicle and road-safety obligations in the relevant state or territory.

7. Pricing, fees and payments

Lesson prices are set by Instructors unless Drivelo expressly indicates otherwise. All prices on the Platform are quoted in Australian Dollars (AUD) and, unless stated otherwise, are inclusive of GST where applicable.

Drivelo may collect payments as a limited payment-collection agent for the Instructor for lessons booked through the Platform, and may deduct platform commission, payment-processor fees, refunds, chargebacks, reversal amounts and other amounts permitted by these Terms, the Instructor Agreement, the Payment Policy or applicable law.

Payment processing may be provided by third-party payment providers (such as Stripe). Use of those services is also subject to the provider's terms and privacy practices. Any payment surcharges will be applied in compliance with the Reserve Bank of Australia's surcharging standard and the Competition and Consumer Act 2010 (Cth).

8. Cancellations, rescheduling and refunds

Cancellations, rescheduling, credits and refunds are governed by Drivelo's Booking, Cancellation and Refund Policy, which forms part of these Terms. Where that Policy is silent, Drivelo may make a fair operational decision consistent with the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) ("ACL"), including rights relating to services supplied with due care and skill, fitness for purpose, and major failures.

9. User conduct

Users must not:

use the Platform unlawfully, fraudulently, deceptively or in a misleading way
harass, abuse, threaten, vilify, discriminate against, stalk or endanger another user, the public or Drivelo personnel
circumvent the Platform to avoid commission for Bookings first introduced through Drivelo, except as expressly permitted
upload false, defamatory, infringing, obscene, harmful, or misleading content
interfere with Platform security, code, data, integrity or normal operations
use another person's information except as necessary for a lawful Booking
use the Platform in a way that would breach Australian law, including the ACL, Privacy Act 1988 (Cth), Spam Act 2003 (Cth), Online Safety Act 2021 (Cth), or applicable anti-discrimination, child-safety or road-safety laws.

10. Reviews and user-generated content

Drivelo may allow users to submit ratings, reviews, profile details, listing content, images and other materials ("User Content"). By submitting User Content, you grant Drivelo a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, copy, store, display, adapt, translate and use that content for operating, promoting, marketing and improving the Platform.

You warrant that your User Content is accurate, lawful, non-infringing, non-defamatory, not misleading and complies with the ACL prohibitions on misleading or deceptive conduct. Drivelo may, acting reasonably, remove or moderate content that is unsafe, unlawful, misleading, defamatory or inconsistent with these Terms.

11. Privacy

Drivelo handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches scheme, and the Drivelo Privacy Policy, which forms part of these Terms. By using the Platform, you acknowledge Drivelo may collect, use, store and disclose personal information as described in the Privacy Policy, including sharing necessary Booking details between Learners and Instructors and using service providers, some of which may be located outside Australia.

12. Safety, verification and child-safety obligations

Drivelo may perform identity, licence, accreditation, insurance and Working with Children-type checks (including state-equivalents such as Blue Card, Ochre Card or Working with Vulnerable People registration) and may apply badges or verification markers. No verification process is a guarantee of future conduct, safety, legality or service quality.

Learners and parents/guardians must still exercise their own judgement. Instructors remain solely responsible for complying with all child-safety, licensing, insurance and road-safety obligations in their jurisdiction, and must immediately notify Drivelo of any change affecting their eligibility.

13. Australian Consumer Law

Drivelo's services come with non-excludable consumer guarantees under the ACL. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you may have under the Competition and Consumer Act 2010 (Cth) (including the ACL), the ASIC Act 2001 (Cth) or any other law that cannot lawfully be excluded.

Where Drivelo's liability for failure to comply with a consumer guarantee can be limited, Drivelo's liability is limited (at Drivelo's option) to: (a) re-supplying the services; or (b) paying the cost of having the services supplied again, to the maximum extent permitted by law.

14. Unfair contract terms

These Terms are intended to be fair and balanced. Drivelo will not propose, use or rely on any term that would be an unfair contract term under the ACL or the ASIC Act 2001 (Cth). If a court declares any term unfair, that term will be void to the extent of the unfairness and the remaining Terms continue in force.

15. Disclaimers

To the maximum extent permitted by law, and subject to the ACL:

the Platform is provided on an "as is" and "as available" basis
Drivelo does not warrant uninterrupted access, error-free operation, or continuous availability of the Platform
Drivelo is not responsible for third-party services, including payment processors, hosting providers, mapping providers, SMS or messaging providers, or other integrated tools
Drivelo does not guarantee that any Booking request will be accepted or completed by an Instructor.

16. Limitation of liability

To the maximum extent permitted by law, and subject to your non-excludable rights under the ACL:

Drivelo is not liable for any indirect, consequential, special, incidental or exemplary loss, including loss of profit, revenue, opportunity, goodwill, data or anticipated savings
Drivelo's aggregate liability arising out of or in connection with the Platform or these Terms is limited to the greater of: (a) the total amount paid by you to Drivelo in the 6 months immediately before the event giving rise to the claim; or (b) AUD $250.

This clause is subject to non-excludable rights under Australian law and does not apply to liabilities that cannot lawfully be limited.

17. Indemnity

To the maximum extent permitted by law, you indemnify Drivelo and its officers, employees, contractors and agents against claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from: (a) your breach of these Terms or any Drivelo policy; (b) your unlawful, negligent or reckless conduct; (c) your infringement of another person's rights (including intellectual property or privacy); or (d) your use of the Platform in a manner inconsistent with these Terms. This indemnity does not apply to the extent any loss is caused or contributed to by Drivelo's own negligence or breach.

18. Suspension and termination

Drivelo may, acting reasonably, suspend, restrict or terminate access to the Platform immediately where it believes there is:

a breach of these Terms or any Drivelo policy
unlawful, unsafe, fraudulent, abusive, discriminatory, or misleading conduct
an expired, suspended or invalid licence, accreditation, insurance, Working with Children-type check, or other required document in the case of an Instructor
a safety, trust, legal, regulatory or reputational risk to the Platform or its users.

Users may close their accounts at any time, subject to outstanding Bookings, payment obligations, dispute processes and legal retention obligations.

19. Intellectual property

All Platform software, content, branding, trade marks, designs and compilations are owned by Drivelo or its licensors. You may not copy, modify, distribute, sell or commercially exploit any Platform content except as expressly permitted by these Terms or Australian law.

20. Changes to the Platform or Terms

Drivelo may update these Terms or change Platform features from time to time. Material changes will be notified by email, in-app notice or by posting an updated version with a new effective date. Continued use after the effective date of updated Terms constitutes acceptance of the updated Terms. Where required by law, Drivelo will obtain your express consent before changes take effect.

21. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, and the federal laws of the Commonwealth of Australia that apply in Victoria. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia. Drivelo provides services nationally and nothing in this clause limits any rights you have under the law of another Australian state or territory that cannot be excluded by agreement.

Before commencing court proceedings (other than for urgent interlocutory or injunctive relief), the parties must first attempt to resolve disputes in good faith through Drivelo's complaints process and may agree to mediation. Consumers may also access free external dispute resolution and regulator support, including the ACCC, state and territory consumer-affairs/fair-trading agencies, and the Australian Financial Complaints Authority (AFCA) for payment-related disputes.

22. Contact details

Questions about these Terms can be sent to:

Drivelo Pty Ltd

Email: hello@drivelo.com.au

Address: 344 City Road, Southbank VIC 3006, Australia

See all Drivelo policies

Questions about any policy? Email hello@drivelo.com.au.

For urgent safety risks, call 000 (Triple Zero) first, then notify Drivelo.