Instructor Agreement

Drivelo Pty Ltd | ABN 29 306 632 853 | 344 City Road, Southbank VIC 3006, Australia

Version 2.0 · Effective 5 May 2026 · Contact hello@drivelo.com.au

1. Parties

This Instructor Agreement ("Agreement") is between:

  • Drivelo Pty Ltd ABN 29 306 632 853 of 344 City Road, Southbank VIC 3006, Australia ("Drivelo")
  • the driving instructor, business or entity that registers for or uses the Drivelo Platform as a service provider (the "Instructor").

2. Commencement and acceptance

This Agreement starts when the Instructor clicks to accept it, signs it electronically, completes onboarding, or first uses the Drivelo Platform as an instructor.

3. Independent contractor relationship

The Instructor is engaged as an independent contractor and is not an employee, agent, partner, joint-venturer or representative of Drivelo. The Instructor:

  • is responsible for their own driving-instruction business, methods, hours and fees
  • is responsible for their own tax (including income tax and GST), superannuation, workers' compensation, insurances and business expenses
  • controls how and when they accept Bookings, subject to the Platform's standards
  • may engage with other platforms or take direct bookings (subject to clause 12)
  • is not entitled to leave, allowances or other employee entitlements from Drivelo.

Drivelo will not engage in sham contracting in breach of the Fair Work Act 2009 (Cth). Each party acknowledges this clause records the genuine intention and substance of the relationship.

4. Instructor warranties

The Instructor warrants on a continuing basis that the Instructor:

  • holds all licences, accreditations, approvals and registrations required to lawfully provide driving lessons in each Australian state or territory in which they operate (including TfNSW, Safe Transport Victoria, TMR, WA DoT, SA DIT, Tasmanian DSG, Access Canberra, NT MVR)
  • holds all required vehicle registrations, dual-control configurations (where required), permits, roadworthy/safety certificates and insurances
  • holds a current Working with Children Check, Blue Card, Ochre Card, Working with Vulnerable People registration or equivalent clearance applicable in each jurisdiction in which they instruct minors
  • is a fit and proper person to provide driving instruction and has not been disqualified or excluded by any regulator
  • will immediately notify Drivelo if any required document expires, is suspended, cancelled or becomes inaccurate
  • will only provide lessons in safe, roadworthy, appropriately insured vehicles
  • has the legal right to provide the services listed on the Platform.

5. Onboarding documents

The Instructor must provide and keep current any documents reasonably requested by Drivelo, including:

  • driver licence
  • instructor accreditation, authority or licence (state-specific)
  • ABN/ACN and business details
  • vehicle registration, dual-control fitment evidence and roadworthy/inspection details
  • compulsory third party (CTP), comprehensive motor vehicle (covering instruction/business use), public liability and (where relevant) professional indemnity insurance certificates with expiry dates
  • Working with Children/Vulnerable People clearance details
  • national police certificate where reasonably required
  • bank account or payout setup details
  • any tax or identity documentation reasonably required for payouts or compliance.

6. Services and listing standards

The Instructor must:

  • maintain an accurate, non-misleading profile, availability calendar, photos and pricing (in AUD inclusive of GST where applicable)
  • clearly state service areas, lesson types, vehicle type and inclusions
  • honour confirmed Bookings unless prevented by a genuine emergency or lawful reason
  • arrive on time and conduct lessons professionally
  • respond to Learner messages within reasonable timeframes
  • comply with the Instructor Code of Conduct, the Complaints and Safety Policy and reasonable operational directions of Drivelo
  • comply with the Australian Consumer Law, anti-discrimination, child-safety and road-safety laws.

7. Commission and fees

For marketplace Bookings completed through Drivelo, the Instructor agrees that Drivelo may deduct:

  • a platform commission of 15% of the gross Booking amount (or such other percentage clearly disclosed and notified to the Instructor in advance)
  • payment-processor fees
  • chargeback amounts and reversal fees
  • refund or credit adjustments
  • any monthly software or premium-listing fees if separately agreed
  • GST on Drivelo's commission and fees where applicable.

Drivelo will give reasonable notice (at least 30 days) before introducing or increasing recurring platform fees or commission rates.

8. Payouts

Drivelo collects Booking payments as the Instructor's limited payment-collection agent for completed marketplace Bookings, and remits payouts in accordance with the Payment Policy. Drivelo may withhold, delay, net-off or recover amounts where reasonably necessary for refunds, chargebacks, fraud, unresolved disputes, missing or expired compliance documents, regulator notices, or other amounts owed.

9. Taxes and superannuation

The Instructor is solely responsible for all taxes, levies, superannuation, GST and reporting obligations arising from their services and earnings, except to the extent Drivelo is legally required to withhold or remit amounts. The Instructor must keep their ABN, GST registration status and tax details accurate on the Platform.

10. Conduct standards

The Instructor must comply with the Instructor Code of Conduct at all times. Without limitation, the Instructor must not:

  • behave in a threatening, abusive, discriminatory, harassing, demeaning or unsafe manner
  • use drugs, alcohol or unlawful substances before or during lessons
  • use a mobile phone unlawfully while conducting a lesson
  • engage in any sexual misconduct, inappropriate contact or grooming behaviour toward a Learner (including a Learner under 18)
  • accept bribes, coercive payments or improper inducements
  • misrepresent qualifications, pricing, reviews or lesson availability
  • discriminate against a Learner contrary to the Sex Discrimination Act 1984 (Cth), Racial Discrimination Act 1975 (Cth), Disability Discrimination Act 1992 (Cth), Age Discrimination Act 2004 (Cth) or equivalent state/territory laws
  • do anything likely to damage the reputation of Drivelo.

11. Vehicle, safety and incident reporting

The Instructor must maintain a clean, safe and roadworthy vehicle suitable for driving instruction. The Instructor must promptly notify Drivelo of:

  • any accident, near-miss or significant safety incident
  • any complaint or police contact relevant to instruction
  • any licence, accreditation, insurance or vehicle suspension, cancellation or expiry
  • any other matter likely to affect Learner safety or compliance.

12. Off-platform circumvention

For Learners first introduced to the Instructor through Drivelo, the Instructor must not solicit, divert or accept off-platform bookings during the period notified in Drivelo's policies (the "Restricted Period"), unless Drivelo expressly permits it. This clause is reasonable and necessary to protect marketplace integrity and is intended to be enforceable as a fair contract term under the ACL.

13. Learner verification

At the start of each lesson, the Instructor must verify the Learner holds the permit or licence needed to lawfully participate. If the Learner does not hold the required authority or the Instructor reasonably believes the lesson cannot safely or lawfully proceed, the Instructor must refuse or stop the lesson and notify Drivelo promptly.

14. Insurance

The Instructor must maintain at their own cost all insurance reasonably required by law and by Drivelo, including:

  • compulsory third party (CTP) insurance
  • comprehensive motor vehicle insurance covering driving-instruction/business use and any duty as a paid driving instructor
  • public liability insurance (Drivelo recommends at least AUD $20 million)
  • professional indemnity insurance where reasonably required
  • any other insurance reasonably notified by Drivelo as necessary for the marketplace model.

Evidence of insurance must be provided on request and immediately on renewal.

15. Privacy and data handling

Where the Instructor receives Learner personal information through Drivelo, the Instructor must use that information only for lesson-related purposes and must handle it in accordance with the Privacy Act 1988 (Cth), the APPs and the Drivelo Privacy Policy. The Instructor must not market to Learners using Drivelo data without their separate consent in compliance with the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).

16. Reviews, quality and performance

Drivelo may monitor cancellations, complaints, reviews, response times, profile accuracy and other quality signals. Where quality or safety concerns arise, Drivelo may require corrective action, suspend listings, pause payouts, require retraining or document refresh, or terminate this Agreement.

17. Intellectual property and profile content

The Instructor grants Drivelo a non-exclusive, worldwide, royalty-free, sub-licensable licence to use the Instructor's business name, profile content, logos, photographs, service descriptions and related materials to operate, market and improve the Platform. The Instructor warrants it has the rights needed to provide that content.

18. Suspension and termination

Drivelo may suspend or terminate this Agreement immediately if:

  • the Instructor breaches this Agreement, the Code of Conduct, the Complaints and Safety Policy or any other Drivelo policy
  • any required licence, accreditation, clearance or insurance expires, is invalid, or is suspended
  • the Instructor poses a safety, legal, fraud, child-safety, trust or reputational risk
  • the Instructor receives serious complaints or persistently poor ratings
  • the Instructor becomes insolvent or bankrupt
  • Drivelo reasonably believes continued access should be restricted to protect users, the Platform or the public.

The Instructor may terminate this Agreement on 14 days' written notice and ceasing Platform use, subject to finalised Bookings, payouts, disputes and outstanding liabilities. Clauses relating to confidentiality, intellectual property, indemnities, payment, taxes, Restricted Period and governing law survive termination.

19. Liability and indemnity

To the maximum extent permitted by law:

  • the Instructor is solely responsible for the services provided to Learners
  • Drivelo is not liable for the Instructor's acts, omissions, vehicle condition, compliance failures or lesson conduct
  • Drivelo excludes liability for indirect or consequential loss
  • the Instructor indemnifies Drivelo, its officers, employees and contractors against claims, losses, liabilities, fines and reasonable expenses arising from the Instructor's services, breach of this Agreement, negligence, unlawful conduct, privacy breach, IP infringement or regulatory non-compliance.

This clause is subject to non-excludable rights under the ACL and the unfair contract terms regime.

20. Dispute handling

The Instructor must cooperate with Drivelo in investigating complaints, disputes, chargebacks, incidents, refund requests and regulatory enquiries, and must provide reasonably requested documents, statements and records.

21. Changes

Drivelo may amend this Agreement on at least 14 days' notice through the Platform or by email. Continued use after the effective date constitutes acceptance of the updated Agreement.

22. Governing law

This Agreement is governed by the laws of Victoria, Australia. The Instructor and Drivelo submit to the non-exclusive jurisdiction of the courts of Victoria.

23. Contact

Drivelo Pty Ltd

Email: hello@drivelo.com.au

Address: 344 City Road, Southbank VIC 3006, Australia

See all Drivelo policies

Questions about any policy? Email hello@drivelo.com.au.

For urgent safety risks, call 000 (Triple Zero) first, then notify Drivelo.