Payment Policy

Drivelo Pty Ltd | ABN 29 306 632 853 | 344 City Road, Southbank VIC 3006, Australia

Version 2.0 · Effective 5 May 2026 · Contact hello@drivelo.com.au

1. Scope

This Payment Policy explains how Drivelo Pty Ltd ("Drivelo") handles payment collection, payment-processor use, payouts to Instructors, fees, GST, disputes, reversals and chargebacks across all Australian states and territories. It forms part of the Drivelo Platform Terms of Service, the Learner Terms and Conditions and the Instructor Agreement.

2. Payment processors

Drivelo uses third-party payment providers (such as Stripe) to process Learner payments and Instructor payouts. Use of those services is subject to the provider's terms, onboarding and verification requirements, and privacy practices. Drivelo is not a bank, credit provider, or authorised deposit-taking institution.

3. Currency, GST and surcharges

All amounts on the Platform are in Australian Dollars (AUD). Prices displayed to Learners are inclusive of GST where applicable, in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Any payment surcharges (e.g. for credit-card payments) will not exceed Drivelo's reasonable cost of acceptance and will comply with the Reserve Bank of Australia's surcharging standard and the Competition and Consumer Act 2010 (Cth). Surcharges, if any, are clearly disclosed before checkout.

4. Learner payments

Learners must provide a valid payment method and authorise Drivelo or its payment provider to charge for confirmed Bookings, applicable processor fees, surcharges and other amounts payable under Drivelo's terms and policies. By placing a Booking, the Learner authorises pre-authorisation, capture and any required reversal of funds in line with the Booking, Cancellation and Refund Policy.

5. Instructor payouts and limited payment-collection agency

For completed marketplace Bookings, Drivelo collects payment as the Instructor's limited payment-collection agent, and remits the Instructor's net earnings after deducting:

  • Drivelo's platform commission (currently 15% of the gross Booking amount, or such other percentage notified to the Instructor in advance)
  • payment-processor fees (e.g. Stripe)
  • refunds, credits or rebooking adjustments issued to Learners
  • chargebacks, payment reversals and related processor fees
  • fraud or compliance losses attributable to the Instructor's conduct or breach
  • tax amounts Drivelo is legally required to withhold
  • any other amounts authorised by the Instructor Agreement or applicable law.

Payment by the Learner to Drivelo (as collection agent) discharges the Learner's payment obligation to the Instructor for that Booking.

6. Payout timing

Payouts are generally processed in accordance with the payout cycle notified on the Platform. Payouts may be delayed where there is a compliance issue, dispute, refund risk, missing onboarding documentation, identity-verification hold, fraud review, regulator notice or processor hold. Drivelo will use reasonable efforts to notify the Instructor of any material payout delay.

7. Failed payments

If a Learner payment fails, Drivelo may cancel the Booking, retry the charge in line with applicable card-network rules, request another payment method, or suspend further booking access until payment is resolved.

8. Refunds, reversals and net-off rights

Where Drivelo issues a Learner refund or credit, or where a payment is reversed, disputed or charged back, Drivelo may:

  • deduct the relevant amount from the Instructor's current or future payouts
  • invoice the Instructor for the amount as a debt due and payable; and/or
  • recover the amount through any other lawful means (including set-off against other amounts owing).

Refunds will be processed to the original payment method unless not practicable, in which case Drivelo will agree an alternative method with you.

9. Chargebacks

Users should contact Drivelo at support@drivelo.com.au to attempt resolution before initiating a chargeback. Where a chargeback is initiated, Drivelo may pause credits, payouts or account access while the matter is investigated. Drivelo may share documents and Booking records with payment processors, card schemes and banks as part of the chargeback process.

10. Fraud, AML and suspicious activity

Drivelo may delay, block or reverse payments, payouts, refunds or account access where it reasonably suspects fraud, account compromise, money laundering, terrorism financing, false bookings, collusion or misuse of promotions. Drivelo will comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) where applicable and may report suspicious activity to AUSTRAC, law enforcement or other regulators.

11. Taxes and invoicing

Instructors are solely responsible for their own tax obligations, including income tax, GST (where registered or required to be registered), business activity statements and any superannuation arrangements arising from their independent business, except where Drivelo is legally required to withhold or remit amounts.

Drivelo will provide tax invoices for its commission and other charges where required by Australian taxation law, and may provide transaction summaries, payout breakdowns, recipient-created tax invoices (RCTIs) where agreed, and statements through the Platform or by email.

12. Records

Drivelo retains payment records for the period required by Australian taxation, accounting and consumer-protection laws, typically a minimum of 5 years.

13. Australian Consumer Law

This Policy operates subject to consumer guarantees and other non-excludable rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

14. Contact

Payment queries: support@drivelo.com.au.

See all Drivelo policies

Questions about any policy? Email hello@drivelo.com.au.

For urgent safety risks, call 000 (Triple Zero) first, then notify Drivelo.